The idea came about when Simon Hartley and his business partner, Roy Mathieu Borole, needed a reliable courier service for their first start-up, WumWum.com, which offered nappies and other baby items to parents in the Cape Town area. One of the problems picked up with selling online is poor delivery, and they realised that they did not want to hand over deliveries to a company where most of their customers were parents who often could not afford to have a bad experience. After some brainstorming, the pair decided that owning a fleet of vehicles was not the way to go. WumDrop delivery guys are both freelance drivers and drivers that are part of an existing courier network.
More on their story here
Link to online video (if available)
Your products and services
WumDrop is a service that allows entities to send parcels from one geographical location to another. These locations may be described by addresses or GPS coordinates. The service is on-demand which means pickup happens soon as the user specifies a time for pickup or within minutes from placement. All this is handled by WumDrop tech which is developed in-house.
Your success factors
– Employee Attitudes Drive Growth And Change
– We have a purpose and mission. That is to make deliveries better.
– We have processes in place so as to always ensure we fulfil our purpose
Your factors differentiating and disruptive compared to the existing
The strength is that we’re big-headed in what we’re trying to solve, which means when somebody says “This is hard”, we go “Well, that’s the whole point of what we’re trying to do.” Nobody pays for a problem that’s easy to solve. People pay for something that’s hard. We’re really good at operations, especially when it comes to customer service.
Your business model (how do you make money?)
WumDrop not only deals with C2C deliveries but does B2C and also B2B. This allows us to dominate a great deal of the market and get the business name and reputation out there
A few words about your competitors
They keep us going. Whenever a competitor comes along, it makes us that much more hungry to achieve our goal and do what we do best.